Workhorse Software Services realizes that the measure of a software company is dependent on two major items: our products, and the support of those products. Continuing support of our customers is of primary importance at Workhorse Software.
Some of our support features include:
- Installation and online training included with each system
- On-site training can be provided at an additional cost.
- All software system upgrades at no additional cost
- Thorough and understandable help for each system, both on the screen and in a printed (PDF) format
- A toll-free number for software support calls
- User conferences, allowing you to interact with Workhorse staff and other customers
Want to know what to expect with Customer Support take a look at our Support Overview document: Support Overview
Our Software Service Agreement can be found at this here
This entitles you to unlimited support. The current annual support prices are as follows:
| Product | Annual Support |
|---|---|
| Municipal Accounting | $1,450 |
| Municipal Payroll | $1,450 |
| Utility Billing | $1,450 |
| Utility Billing LITE | $725 |
| Utility Inventory | $600 |
| Miscellaneous Billing | $825 |
| Special Assessments | $750 |
| Fixed Asset Information Management | $650 |
| Receipting | n/a |
| Cemetery Information Management | $600 |
| Payroll Portal Tiers | # of Timesheets Annually | Annual Pricing |
| 1 | 0-400 | $350 |
| 2 | 401-800 | $500 |
| 3 | 801-1500 | $850 |
| 4 | 1501 + | $1,200 |
Having trouble? Click here to download Remote Support Portal.